19 April, 2019 - 22 April, 2019
27 April, 2019 -
01 May, 2019 - 02 May, 2019
Trueman Brewery. 91 Brick Lane, London E1 6QL
14 May, 2019 - 16 May, 2019
17 May, 2019 - 19 May, 2019
Pretoria, South Africa
When people think of ways to measure the success of a company, many will, of course, look at profitability first. Second, they look at the customer base and the size of the customers buying its products.
Oftentimes, in meetings, questions of how to improve upon the profitability or customer base are proposed. But less often do you hear questions about how to improve customer satisfaction.
Using customer satisfaction as a metric of a company's success is nothing new. Companies such as restaurants and hotels rely heavily on websites such as Yelp and TripAdvisor to relay how well a company takes care of its customers. These customer-driven companies realise that customer satisfaction has a direct effect on success and brand recognition.
Applying the same mindset to the leather industry is something we should all work on in today's high-tech environment. The voices of your many customers are infinitely louder, whether you’re a small company buying one or two hides or a publicly traded company buying truckloads of leather. And these people’s opinions, right or wrong, will be heard by a much greater audience nowadays than in the past.
This is why I work day and night to answer people’s questions and get feedback on where we can improve. When a customer has 15,000 followers on social media and they publicly rave about your products and customer service, you’re not only getting free advertising. You’re getting a referral from a trusted source. This translates into money in the bank. Putting your customers first and working hard to ensure satisfaction will make your job easier and more rewarding in the future.
Thoroughbred Leather - A Division of Tasman Industries