16 December, 2021 - 16 December, 2021
15 January, 2022 - 18 January, 2022
Riva del Garda, Italy
20 January, 2022 - 22 January, 2022
26 January, 2022 - 27 January, 2022
New York, U.S.
01 February, 2022 - 03 February, 2022
At the World Leather Congress in Shanghai last August, I went on record that the major international Internet businesses were collecting and using data at a speed, and in a volume, that made them look like villains rather than the dominant paragons of customer service that they suggest. They represent a new class of business where knowledge and intangibles are more important than plant and equipment and physical assets.