14 July, 2020 - 17 July, 2020
03 August, 2020 - 07 August, 2020
New York NY, U.S
01 September, 2020 - 03 September, 2020
01 September, 2020 - 01 November, 2020
02 September, 2020 - 04 September, 2020
Sao Paulo, Brazil
At the World Leather Congress in Shanghai last August, I went on record that the major international Internet businesses were collecting and using data at a speed, and in a volume, that made them look like villains rather than the dominant paragons of customer service that they suggest. They represent a new class of business where knowledge and intangibles are more important than plant and equipment and physical assets.