customer

Chanel releases full 2021 results

Published: May 26, 2022

Chanel has announced its financial results for the full 2021 year with revenues of US$15.6 billion, an increase of 49.6% over 2020 and 22.9% over pre-pandemic 2019.

Chanel combats reselling with purchase limits

Published: October 12, 2021

The latest luxury brand to increase exclusivity and resist resellers, Chanel has changed its sales policy for its most popular products and limited sales for one per product per year for each customer.

End customers are demanding transparency and traceability

Published: September 2, 2021

For a variety of reasons, the leather industry has long resisted the introduction of new technologies that would significantly improve transparency and traceability throughout its supply chain, from meat processors all the way to tanneries selling finished goods and the end customer.

Mango reports strong e-commerce growth

Published: March 10, 2021

The Spanish High Street fashion brand’s online income represented 42% of its total turnover, after growing by 36% to reach €776 million.

Foot Locker announces US$275 million investment for 2021

Published: February 25, 2021

The Board of the New York-based specialty athletic retailer authorised two capital allocation initiatives which provide for both elevated investment in the organic growth of its business and an increase in its dividend.

Salvatore Ferragamo invests in customer experience

Published: February 25, 2021

The Italian fashion label is seeking to amplify the understanding of customers' emotions and to establish a direct personal connection.

Farfetch launches bag and footwear aftercare service

Published: February 19, 2021

Powered by aftercare company The Restory, Farfetch Fix offers a bespoke repairs and restoration service that seeks to return designer shoes, handbags and small leather goods to their former glory for UK customers.

Asos acquires Arcadia fashion brands

Published: February 1, 2021

The British online fashion retailer has acquired the Topshop, Topman, Miss Selfridge and HIIT brands for £265 million (US$364 million).

Erretre launches online customer chat service

Published: April 28, 2020

The Italy based tannery machinery manufacturer has launched a live customer support service.

Timberland to plant trees to compensate for slower deliveries

Published: March 2, 2020

The leather footwear and lifestyle brand is offering to plant a tree every time an online customer chooses to have orders delivered within a longer period of time.